I am a UX designer and currently a design fellow at Tech4Germany to improve the services of the German government. Last October I started the urban futures master at FH Potsdam and I am currently looking for a research project combining design, governance, and urbanity. I love to work with interdisciplinary teams and make visions tangible. Previously I worked with the public sector team at PwC and the service design studio Fuxblau.Occasionally I also take on freelance and side projects that pique my interest. Ping me on Twitter or let's go for lunch.
I've come to realize that I want to use my time, energy and skills to ideally design for all people, regardless of their passport, background or abilities. Too often, our resources are misused by only serving a fraction of our society and neglecting our basic necessities. I am convinced that by adopting the mindset, approach, and tools of today's designers, governments will be able to better meet the needs, wishes and expectations of its citizens. Let’s build the open government, together!
At the end of my graphic design apprenticeship at Lette-Verein I discovered service design and realized I want to do more than just designing logos and posters. Since then I've shifted to a more holistic approach: I studied interface design at FH Potsdam, did the basic track at D-School, worked at the service design studio Fuxblau for 4.5 years, started the urban futures master at FH Potsdam and joined the public sector team at PwC. Go to experience for more detailed information.
I eat lots of sweets but somehow hardly gain weight. I'm seriously afraid of the end of the universe. Always up for sports and board games. The best purchase for my flat was a slow closing toilet seat. I still enjoy watching Spongebob and Dragon Ball. I love chocolate but not chocolate ice cream. Humanist technologist and optimist. I enjoy observing how people observe other people. I like to take care of my fingernails. Aperol Spritz was my favorite summer drink before it became cool.
We at Fuxblau, a service design studio in Berlin, wanted to create a case study with a topic relevant to society while using this opportunity to try out new methods and tools. The overall concept ought to touch both, the service experience from the users’ perspective as well as the overall business model: create a service that supports people in their 20s to start doing something for their retirement plan. During the five days, we conducted guerrilla interviews, created and tested prototypes, developed a stakeholder map and a rough business model.
The European Spring Movement (DiEM25) is a pan-European political movement launched in 2015 by former Greek Finance Minister Yanis Varoufakis and Croatian philosopher Srećko Horvat. I offered my expertise to local organizers and ended up working with their policy coordinator David Adler. We replaced the cryptic policy titles with descriptive and concise headlines. We then classified the 100 policies into 4 overall goals and 12 subgoals to offer various points of entry and make them less overwhelming.
In my bachelor thesis, I envision a future in which cities can physically, legally and digitally adapt to the changing needs of its inhabitants. As people get more independent they can create communities based on their individual priorities. In my work I explore the most prominent opportunities and challenges this vision involves along such as: the business model, autonomy, formation of communities, spatial privilege, flora & fauna, serendipity, convenience vs. privacy and the access to services and goods.
Arriva asked us to develop services that would react to changes on the customer side as well as disruptive competition within his key market. Our team traveled through seven European countries, talked to more than 40 users and industry experts to identify relevant trends. Based on our research we developed rough concepts for transportation services and tested them with people on the street. Together with the client team, we prepared the service implementation by creating service blueprints and created a plan for how to prototype the services in various countries.
The challenge of this small exercise was to translate a book into its digital counterpart in two screen formats: 1024×768 and 240×320. Ioannis Sarakasidis and I aimed to emphasize Hopper's paintings with a clear layout and light typography. We chose to incorporate the characteristic red for headings and active states. The letter H functions as the menu button. We used Sketch to create the screens and experimented with the prototyping tool Pixate. The course was led by Boris Müller at FH Potsdam.
The course at FH Potsdam, supervised by Frank Rausch and Timm Kekeritz, was roughly structured like a Google Design Sprint. Rather than introducing new fancy features, we concentrated on fixing the biggest pain points. Our main focus was on how to better present individual podcast episodes as well as podcast series within the explore section. Our second main focus was the redesign of the actual podcast player. Collaboration with Yaron Zimmermann and Sebastian Rauer.
We redesigned the desktop interface of Volksverschlüsselung. An initiative from the Frauenhofer Institute to make it easier to send and receive encrypted emails. Collaboration with Marizon Bilano and Bodo Pahlke.
We interviewed various experts from the fields of urban water management, rainwater management, disaster control, IT security and foresight. It became clear that digitalization and the climate crisis pose new challenges for the water supply and disposal. We developed 8 principles, which help to build a crisis-resiliant water infrastructure in new housing districts.
A neighbourhood where people know each other across circles of friends, exchange knowledge and support each other has many advantages: It is more lively, creative and robust than neighbourhoods where the neighbourhood does not know each other or where there are isolated groups. This is exactly where the Kiezhochschule comes in. A variety of events, interventions and community spaces bring people together, they learn from each other and make new acquaintances.
Is your city lacking growth, future perspectives, and a vivid cultural scene? Follow our 7 steps to transform your city into a flourishing and dynamic metropolis. We identified Berlin's secret sauce and created a fictional transformation agency. Berlinize is the result of the university course »Mapping Cities – Making Cities« by Prof. Dr. Marian Dörk at the University of Applied Sciences Potsdam.
Every year the Bertelsmann Foundation publishes the Social Justice Index. We brought the data back to the public to disrupt people from their daily routine and created more than a dozen of dataobjects around Berlin, combining each dataset with its appropriate medium and location.
An internet-connected clock that shows you when your next train, bus or tram is coming. Magnetic ceramic spheres are linked to specific public transportation routes. Once a sphere is positioned on the clock face, it will move to the next available departure position.
A modular and versatile box with the perfect size for vinyls and office folders. Thanks to its 45° miters on top and bottom they can be stacked and rotated to all four sides, creating shelves and room dividers. Made at FH Potsdam.
During an exercise at FH Potsdam we hacked regular keyboards. Each hat has two tilt sensors triggering the keyboard buttons which allow the players to control the direction of their line in the game Achtung, die Kurve!
Successful application homework for the integrated design study program at KISD. The homework topic was Try. The game Mago consists of 27 wooden cubes with a magnet of a different polarity on each side.
Physicalization of the daily emitted carbon dioxide per capita from 1896 to 2016. The more carbon dioxide is emitted, the bigger and warmer the stones become — an analogy to global warming. The empty shapes represent the predicted emissions. Made during a 1-hour workshop at the FH Potsdam with Katja Budinger. Note: not accurate data.
Berlin 2037 — a pill to eliminate all sexual desire of the human mind has become increasingly popular. In this speculative documentary the sexual therapist Dra. Engel explains the reasons for the intake and the effects on four of her patients.
An outlook focusing on the technological and evolutionary possibilities of the next 100 years. Potential future events, presented as fragments in pictures and texts stimulate the imagination regarding the future of humanity. This photo shows a victim of an intergalactic pandemic. Made with tonic water, gelatine, and ultraviolet lights. Collaboration with Mario Hamborg, Moira Berit Joachim, Dominik Manikowski, Nina Tschirner and Oriana Striebeck at FH Potsdam.
Bigger picture business idea: a platform to order food on demand from ladies* in Nicaragua who would love to share their creations but are too old to sell the food on the market.
Projection mapping the route and weather onto a laser cut mountain. Collaboration with Mario Klemm, Thomas Miebach, Philipp Strixner at FH Potsdam.
Carbon Works is a factory in the heart of Berlin producing high-quality carbon pieces for cars, technical equipment, skis, snowboards as well as packaging and furniture design. During the second year of my graphic design studies, we had the task to design a company’s identity and I had the opportunity to do a rebrand for them.
My mother wrote about our neighbor Peter, who passed away in 2013 after struggling with Alzheimer's for several years. I illustrated his story in this booklet during a course at FH Potsdam supervised by Dipl. Graf. Hans-Jürgen Willuhn.
Antonio Festa is a Berlin-based architect. The laser marked lines on the back represent his favorite piece of architecture: the National Parliament House in Dhaka, Bangladesh.
How can we encapsulate the common, slightly contradictory desire of creative people and people in general: to express their individuality while being part of the whole? We developed a generative vortex representing the students' academic process in time and space. Students from all over the world come together, disoriented at the beginning, together they start to explore and collaborate, they focus on their interests, improve their skills to finally graduate as specialists in their chosen fields.
The Berliner Box is a modular and versatile box with the perfect size for vinyls and office folders. Thanks to its 45° mitres on top and bottom they can be stacked and rotated to all four sides, creating shelves and room dividers. Made at FH Potsdam.
Sometimes you have the opportunity to observe a person’s progress over years and be genuinely impressed by what they’ve become. In 2011, I met @jerdesign at @GSJAM after finishing his A-levels. Today, he’s an experienced designer with a strong portfolio — www.jer.design
Tito took his role as a user advocate quite naturally and thus let the team develop new services from more diverse perspectives. He had an uncompromising focus on users, including minorities and standing up for them. Tito's quick visualizations also helped us to get a better overview and structure our thoughts.
It was a lot of fun working with him. I'm sure our paths will cross again!
Tito is at the origin of many processes, ideas, workflows that Fuxblau uses nowadays. Therefore he is also a mindful person who takes responsibility for his ideas. As we have similar profile focussed on prototyping, I have acknowledged the quality of his work, but also his curiosity, that leads him to always try new tools and visual effects. Finally, Tito is a very kind and committed person. He welcomed me with open arms, allowing us to have very constructive and critical dialogs. He was actively crafting a benevolent atmosphere in Fuxblau, while setting himself higher standards project after project.
Tito is my most beautiful gift to myself: a tall young man, a mirror image of his father, cheeky and charming. […] At times he brings me to the point of despair when he tries to get me enthusiastic about his newest ideas demanding long discussions. But I feel instantly reconciled once he asks me for advice or just gives me a hug. A lovable tormentor!
Tito ist unglaublich interessiert und scheint immer über jeden neuesten Designtrend und neue Tools Bescheid zu wissen. Somit habe ich ständig von ihm Neues gelernt und er hat immer frischen Wind in unser Team gebracht. In der Zeit in der ich mit Tito arbeiten durfte, hat er eine unglaublich steile Entwicklung hingelegt. Mittlerweile ist Tito ein top Interfacedesigner mit sehr gutem Gespür für UX und auch für visuelle Ausgestaltung. Die Arbeit mit ihm war mir immer eine Freude — sowohl fachlich als auch menschlich.
Tito is an extremely curious and open-minded person. He is eager to learn new tools and methods and highly motivated to acquires new skills. Although Tito works as a user experience and service designer in our company, we also highly value his skills as a maker and tinkerer.
Tito is, from all of my friends, the one who’s most passionate about his work. It’s usually hard to talk without him interrupting because he has a new idea. He will open his eyes until they’re about to pop out and then shout into the conversation “Guys, guys … I have an Idea! Imagine …” […] But the thing that amazes me the most, is that all of his projects always have the goal of making people happy. Whether it is by trying to make their lives a little less complicated or just by paying attention to details that others underestimate.
I worked together with Tito on the Urban Dataobjects project at FH Potsdam. He proved to be a great team lead by facilitating the process, planning ahead and sharing tasks among our team. He has a great team spirit and always looked after each and everyone of us. I am deaf and rely on sign language interpreters. I noticed again and again how much he cared to involve me in our project. I still can feel his positive energy just thinking of him.
“Tech4Germany is the technology task force for the federal government under the patronage of the head of the Federal Chancellery. We bring together the country's best digital talents and creative minds in a 12-week program with government agencies and ministries to work on Germany's biggest digital challenges. We bring together interdisciplinary teams for project sprints to test innovative approaches in the state. We always work towards a product with modern working methods and a consistent user-centered approach. In doing so, we live an optimistic and open team culture in which everyone learns from each other.”
I will be working on the legal information portal. The service will provide legal information (laws, regulations, etc.) for everyone centrally, free of charge and in a user-friendly way. At the same time, the data should be usable as open data for further use.
PricewaterhouseCoopers is a global network of legally independent and autonomous firms in the fields of auditing, tax consulting and management consulting. PwC has been working with local and municipal governments, public businesses, universities and non-Proﬁt companies for decades. I joined the public sector team at PwC Berlin in October as a working student. As the only designer I've been helping my ~30 colleagues to build prototypes, plan workshops and create visuals for presentations. In recent months I've been creating proposals to improve the collaboration within our team. Together with some colleagues we participated in the #WirVsVirusHack hackathon to combat Covid-19 and developed the Corofix chatbot. By answering the most frequents questions the chatbot relieves the overloaded hotlines. The Corofix chatbox can be easily personalized and extended by local governments to give its users more accurate answers.
The four-semester master connects students from diverse academic backgrounds such as architecture, political science, cultural studies, public policy, geography, design, ethnology and many more. We acquire the necessary interdisciplinary skills and knowledge that enable us to work independently, scientifically and creatively to critically reflect on scientific findings and to act responsibly in the context of urban transformation processes. Our studies and projects focus on the following dimensions:
The service design studio Fuxblau was founded 2013 by Olga Scupin and Manuel Grossmann and I joined them in spring 2014 as their first employee. We helped our clients to better understand what their customers really want and how their overall offer can become more customer-centric. Our clients were a mix of Berlin startups, SME’s and recently also bigger companies like Arriva, Bosch and Sennheiser. Our common project process: establish a common understanding within the team, sharpen the concept and create a first prototype based on qualitative user research. It was very important to us to leave our clients with tangible and actionable outcomes they could keep working with like prototypes, action plans and service blueprints. During an average week I would support a colleague during a workshop or sprint, help my colleagues with all kinds of tech and design questions as well as update design templates and our internal wiki.
At FH Potsdam I learned how to translate the design principles to digital interfaces and I explored its peculiarities. The studies are interdisciplinary — courses are open to interface, product and communication designers. Therefore, I also participated in many non-digital courses such as wood workshop, product design, calligraphy and ceramics. Throughout my studies I explored alternatives and additions to screen based interfaces. Be it a clock that tells you when your next bus is coming, physical objects visualizing data or a speculative short film about a future without sexual desire.
Even though I was familiar with the approach and many methods from my work at Fuxblau, the basic track at the HPI School of Design Thinking gave me more confidence to apply it. Having the freedom to experiment with new methods and processes with a group of like-minded people with diverse backgrounds made a huge difference. During the 3-week project we developed Culture Coach, a service which connects you with a fellow immigrant or expert to help you navigate the new environment. Read more about the concept and process. During the 8-week project we helped the Berlin-Brandenburg Center for Regenerative Therapies to create a sustainable strategy to organize their yearly symposium. The outcome: clearly defined processes and responsibilities between BCRT staff and PhD students. A set of organizational tools give the students guidance but enough independence to grow while organizing the symposium. Our final concept pitch and rough documentation.
Coming from an artistic family it was pretty obvious I would become a creative professional. Instead of attending high school I completed a graphic design apprenticeship at Lette–Verein in Berlin. It was a rather technical apprenticeship focused on classic design techniques and print. Our classes ranged from analog photography, design sketching, design history, illustration, typography, poster design and screen printing. At the end of my apprenticeship I discovered service design at Global Service Jam and realized I wanted to do more than just designing logos and posters. I concluded with a six-month graphic design internship at Arts University Bournemouth.
Before diving into a new project I like to make sure we are all on the same page. I am a fan of the vision workshops we had at Fuxblau. The team talks about its concept, motivations and concerns while we ask questions and take notes on a whiteboard. Visualizing their thoughts allows the team to clarify and unite behind a common understanding. Other explicit visual tools such as service blueprints then help us throughout the process to better understand and communicate the service we want to build.
As everything else builds upon it, qualitative research is the most effective way to develop better services. We can only confirm or disprove our assumptions by talking to the people using the product or service. What are they currently struggling with? What are they trying to accomplish and in which context? By observing and making the appropriate questions we can understand their goals, expectations, and motivations.
A prototype can fulfill various goals: 1. An ice breaker and stimuli during an interview 2. Get a better sense of the status quo 3. Test the value proposition, technical feasibility or the usability of an interface 4. Create a common understanding within the team 5. Convince stakeholders. I believe an empowered, diverse team and a welcoming environment are vital to create accessible, coherent, beautiful, and responsible services.